Support

[fusion_builder_container background_color=”#efeee8″ background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center bottom” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”150px” padding_bottom=”160px” padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]

Hektech Hosting F.A.Q.

Search Documentation, Knowledge-base And Watch Videos To Find Answers

[/fusion_text][fusion_separator style_type=”none” top_margin=”40″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”” class=”” id=””/][/fusion_builder_column][fusion_builder_column type=”1_3″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”DO YOU OFFER SUPPORT?” open=”no”]We offer unlimited 24/7 email support, along with online video support.[/fusion_toggle][fusion_toggle title=”WILL YOU INSTALL WORDPRESS?” open=”no”]Yes we must handle the WordPress install. If you are one that likes to tweak settings and mess with things sorry we have already worked out the best way to do it for you. But if you want to have it all taken care of so you can get down to adding content and changing the design than come on we are ready![/fusion_toggle][fusion_toggle title=”WILL YOU BACK UP MY SITE?” open=”no”]Currently backups are an add-on feature. They cost an additional $5/mo per site. You can turn this on or off at any time, however if you want a backup but did not have backups turned on we can not help.[/fusion_toggle][fusion_toggle title=”AM I LOCKED INTO ANY CONTRACTS?” open=”no”]NO! The wonderful thing about WordPress is it is so easy to move and find developers to change things. We do not lock you in. We do know you will miss us and come back if you leave![/fusion_toggle][fusion_toggle title=”HOW MUCH DOES IT COST?” open=”no”]Price varies depending on the package and options you choose.[/fusion_toggle][fusion_toggle title=”WILL YOU HELP WITH MIGRATION?” open=”no”]We do offer migration services for an extra cost or if you would like to do it yourself we provide a video tutorial that shows you how to do it![/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_3″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][/fusion_builder_column][fusion_builder_column type=”1_3″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”#5c9ca3″ background_image=”https://hektechnologies.com/wp-content/uploads/2015/02/background51.jpg” background_parallax=”right” enable_mobile=”no” parallax_speed=”0.5″ background_repeat=”no-repeat” background_position=”center bottom” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”150px” padding_bottom=”180px” padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]

Support Articles

Our Expert Team Talk WordPress Hosting

[/fusion_text][fusion_separator style_type=”none” top_margin=”40″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”” class=”” id=””/][/fusion_builder_column][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_blog number_posts=”4″ offset=”” cat_slug=”support” exclude_cats=”” show_title=”yes” title_link=”yes” thumbnail=”yes” excerpt=”yes” excerpt_length=”18″ meta_all=”no” meta_author=”no” meta_categories=”no” meta_comments=”no” meta_date=”no” meta_link=”no” meta_tags=”no” paging=”no” scrolling=”pagination” strip_html=”yes” blog_grid_columns=”4″ blog_grid_column_spacing=”40″ layout=”grid” class=”” id=””][/fusion_blog][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”#efeee8″ background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”110px” padding_bottom=”90px” padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]

Fun Support Facts

We Love Our Jobs And That Makes All The Difference

[/fusion_text][fusion_separator style_type=”none” top_margin=”50″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=””/][/fusion_builder_column][fusion_builder_column type=”1_4″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_imageframe lightbox=”no” gallery_id=”” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”center” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”no” class=”” id=””] [/fusion_imageframe][fusion_counters_box columns=”1″ color=”” title_size=”” icon_size=”” icon_top=”” body_color=”” body_size=”” border_color=”transparent” animation_offset=”” class=”” id=””][fusion_counter_box value=”1875″ delimiter=”,” unit=”” unit_pos=”suffix” icon=”” direction=”up”]Support Tickets Answered[/fusion_counter_box][/fusion_counters_box][fusion_text]

We didn’t always keep track but now that we do here is the current number!

[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_4″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_imageframe lightbox=”no” gallery_id=”” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”center” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”no” class=”” id=””] [/fusion_imageframe][fusion_counters_box columns=”1″ color=”” title_size=”” icon_size=”” icon_top=”” body_color=”” body_size=”” border_color=”transparent” animation_offset=”” class=”” id=””][fusion_counter_box value=”7127″ delimiter=”,” unit=”” unit_pos=”suffix” icon=”” direction=”up”]Hosted Photos[/fusion_counter_box][/fusion_counters_box][fusion_text]

People have a lot of photos on their sites… Actually most of them are on mine :p

[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_4″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_imageframe lightbox=”no” gallery_id=”” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”center” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”no” class=”” id=””] [/fusion_imageframe][fusion_counters_box columns=”1″ color=”” title_size=”” icon_size=”” icon_top=”” body_color=”” body_size=”” border_color=”transparent” animation_offset=”” class=”” id=””][fusion_counter_box value=”11239″ delimiter=”,” unit=”” unit_pos=”suffix” icon=”” direction=”up”]Cups of Coffee Sipped[/fusion_counter_box][/fusion_counters_box][fusion_text]

It’s a guestimation at best but we do like our coffee!

[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_4″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_imageframe lightbox=”no” gallery_id=”” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”center” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”no” class=”” id=””] [/fusion_imageframe][fusion_counters_box columns=”1″ color=”” title_size=”” icon_size=”” icon_top=”” body_color=”” body_size=”” border_color=”transparent” animation_offset=”” class=”” id=””][fusion_counter_box value=”8125″ delimiter=”,” unit=”” unit_pos=”suffix” icon=”” direction=”up”]Hours of Video Games[/fusion_counter_box][/fusion_counters_box][fusion_text]

Another guestimation, but boy do we love our game-time too!

[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”#eb8457″ background_image=”https://hektechnologies.com/wp-content/uploads/2015/02/background41.jpg” background_parallax=”right” enable_mobile=”no” parallax_speed=”0.5″ background_repeat=”no-repeat” background_position=”center bottom” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”150px” padding_bottom=”130px” padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]

Common Support Queries

Before Contacting The Support Team Read Our Common Support Queries

[/fusion_text][fusion_separator style_type=”none” top_margin=”40″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”” class=”” id=””/][/fusion_builder_column][fusion_builder_column type=”1_2″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”transparent” size=”medium” class=”” id=””][fusion_li_item icon=””]More Coming Soon![/fusion_li_item][/fusion_checklist][/fusion_builder_column][fusion_builder_column type=”1_2″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]