_Last updated: 2 August 2026_
These terms cover your use of hektechnologies.com and anything you buy through it. Read them before you order. If you place an order, you accept them.
Who runs this site
Hektechnologies is a sole operation owned and run by Spencer Heckathorn in Broken Arrow, Oklahoma. In these terms, “we”, “us” and “Hektechnologies” mean that business. “You” means the person or the company placing an order.
Email: [email protected] Phone: (405) 283-2416
We do not operate a walk-in location, so please contact us by email or phone.
What this site is
hektechnologies.com is a WordPress site. Ordering runs on WooCommerce, which is software installed on our own site. We are not a hosted store platform or a marketplace where other sellers list their products. Every order placed here is an order with us.
What we sell
We sell software licences and related services. Nothing on this site is a physical product, and nothing gets shipped to you.
Licences are normally sold per user per month. A “user” is one named person who is entitled to run the software. If you need more people covered, you add seats. If you need fewer, you reduce them at renewal.
Services means the work we do around the licence: setup, configuration, onboarding your users, and support.
Our reseller status, and who owns the software
Hektechnologies is an authorized reseller of Cloudbrink. We also resell Veraify powered by Cloudbrink, which is a separate Cloudbrink brand at veraify.ai and not a feature of the Cloudbrink product.
That relationship matters for two reasons.
First, the software stays the property of its vendor. Buying a licence from us does not transfer ownership of any software, source code, or intellectual property to you. You get a right to use the software for as long as your subscription is paid and in good standing, on whatever terms the vendor sets.
Second, the vendor’s own end-user terms apply to you alongside these ones. When you buy through us, you agree to the vendor’s terms for the product you bought. If the vendor’s terms and ours ever contradict each other on the software itself, the vendor’s terms win. Ask us and we will point you to the current version before you buy.
We do not build the software. We resell it, set it up, and support it.
Who can buy
You need to be at least 18 and able to enter a contract. If you are ordering for a company, you are confirming you have authority to bind that company.
Some products have restrictions set by the vendor, including export controls and sanctions rules. You confirm you are not on a restricted party list and are not buying on behalf of anyone who is.
Accounts
Some purchases create an account on this site, and licences create an account in the software vendor’s system. Keep your credentials to yourself. You are responsible for what happens under your login and under the logins of the users you add.
Tell us straight away if you think an account has been compromised.
Ordering
There are two ways to buy.
Self-serve. You pick your seat count on the site and pay by card. Prices shown for self-serve purchase are our published online prices. They are higher than our quoted pricing, and that is deliberate: self-serve costs you more and costs you less waiting.
Quoted. You book a call, we scope what you actually need, and we send a quote or an invoice. Quoted pricing is usually better. A quote is valid for the period stated on it, or 30 days if it does not say.
Either way, your order is an offer to buy. The contract forms when we confirm the order or provision the licences, whichever happens first. If we cannot fulfil an order, we will tell you and refund anything you have paid.
We can decline an order. Pricing errors, stock limits on our licence pool, and vendor restrictions are the usual reasons.
Prices, tax and payment
Prices are in US dollars. Unless a page says otherwise, prices exclude sales tax. Where we are required to collect tax, it is added at checkout or on the invoice.
Card payments are processed by Stripe. We do not see or store your full card number. Invoiced customers pay on the terms stated on the invoice; if the invoice does not state terms, payment is due within 14 days.
Late payment on an invoiced account may lead to suspension of the licences after we have given you notice.
Card processing surcharge
Card payments cost us money, and we pass that cost on rather than build it into every price.
If you pay by credit card, a card-processing surcharge of [X]% is added. It is shown as a separate line before you pay, on the checkout page and on any invoice. The surcharge does not exceed what our payment processor charges us to accept the card.
We do not apply the surcharge to debit card payments. If you would rather not pay it, ask us about other payment methods before you order.
Renewal
Subscriptions renew automatically for another term unless you cancel. We do not currently run automatic recurring charges through the site for every plan, so how your renewal works depends on how you bought:
- Card on file: we charge the same card on the renewal date.
- Invoiced: we issue a renewal invoice before the term ends.
Your renewal price is the price in your most recent order or quote. If we are changing it, we will tell you at least 30 days before the renewal date, and you can cancel instead.
Cancellation and refunds
You are buying a subscription licence, not a physical item, so there is nothing to send back.
Cancelling. Tell us by email before your renewal date and we will stop the subscription at the end of the term you have already paid for. Your users keep access until that date, then lose it. Give us at least 5 business days’ notice so we can process it with the vendor in time.
Mid-term. Monthly terms run to the end of the month you paid for. We do not refund part-months. On an annual term, we do not refund the unused portion unless we agreed otherwise in writing when you bought.
If it does not work. If the software will not function for your users and we cannot fix it with you and the vendor, contact us within 30 days of your first order and we will refund that first payment. This covers the product not working. It does not cover a change of mind, a change in your headcount, or a decision to go with something else.
Setup and services. Work already done is not refundable. If we have onboarded your users, that time has been spent.
Chargebacks. Talk to us before you dispute a charge with your bank. We can almost always sort it faster than they can, and a dispute suspends the licences while it runs.
What you must not do
Do not resell, sublicense, or rent the licences to anyone else without our written agreement. Do not share a single user seat between people.
Do not use the software or this site to break the law, to attack other networks, to send spam, or to get around export controls. Do not attempt to reverse engineer, decompile, or copy the software, except where the law says you can regardless of what a contract states.
Do not attempt to break into this site, scrape it at a rate that degrades it, or probe it for vulnerabilities without asking us first.
We can suspend or terminate access if you do any of this. Where a vendor requires us to act, we may have to act quickly and explain afterwards.
Third-party services and links
This site links to other sites, including cloudbrink.com and veraify.ai. We do not control them, and their content and their privacy practices are their own.
Some outbound links on this site are tracked redirects, generally under a /recommends/ path. Some of those are affiliate links, which means we may be paid if you buy something after clicking. That never changes the price you pay, and we only link to things we would recommend anyway.
Booking a call through this site sends you to Microsoft Bookings, which is a Microsoft service under Microsoft’s terms.
Support
Support is provided by email and phone during normal business hours, Monday to Friday, US Central time. We are a small operation and we answer our own phone.
We do not offer a contractual uptime guarantee for the software. Availability is the vendor’s, and the vendor’s own service commitments are what applies. Ask us and we will tell you what those are for your product.
Disclaimers
We do our best to keep this site accurate, and things still go out of date. Prices, product details, and specifications can change without notice.
The software is supplied as-is, on the vendor’s terms. To the extent the law allows, we disclaim implied warranties of merchantability and fitness for a particular purpose in respect of the software itself. We do not warrant that the software will be uninterrupted, error free, or that it will meet a specific requirement you have not told us about.
Nothing we publish is legal, tax, or compliance advice. Security software reduces risk. It does not remove it, and no product on this site makes you immune to a breach.
Limitation of liability
To the maximum extent permitted by Oklahoma law:
Our total liability to you for any claim arising out of these terms or anything you bought under them is limited to the amount you paid us in the 12 months before the claim arose.
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN TOLD THOSE LOSSES ARE POSSIBLE.
None of this limits liability for fraud, for willful misconduct, or for anything that cannot be limited by law.
Your own obligations
You are responsible for your own backups, for your own network, and for keeping your own devices patched. You are responsible for telling us promptly when a user leaves so their seat can be removed.
Changes to these terms
We can change these terms. The version on this page at the time you order is the one that governs that order. If we make a change that materially affects an active subscription, we will tell you by email at least 30 days before it takes effect, and you can cancel at renewal if you do not accept it.
The date at the top of this page tells you when it last changed.
Governing law
These terms are governed by the laws of the State of Oklahoma, without regard to conflict of law rules. Any dispute goes to the state or federal courts located in Oklahoma, and both of us agree to those courts having jurisdiction.
If any part of these terms is found unenforceable, the rest still applies.
Contact
Hektechnologies Broken Arrow, Oklahoma, USA [email protected] (405) 283-2416
Registered business address: Hektechnologies, 912 W Atlanta Ct, Broken Arrow, OK 74012.